Frequently Asked Questions
Shipping
Shipping Origins:
For physical merchandise, there are two different shipping origins:
Knit samples ship from my home in Peace River, Alberta, Canada within two business days. There is a local pick-up option available during checkout.
Merchandise is made on demand and drop-shipped directly from the manufacturer (with various shipping origins), usually within five business days.
Shipping Destinations:
At the moment, I only ship to Canada and the USA. If you wish to order from another country, please contact me to get a shipping quote.
All orders shipped from the author are sent by Canada Post Expedited Mail. Drop-shipped orders are sent by USPS or Canada Post, expedited speed, insured and trackable.
Shipping rates apply to all orders and are flat rate based on weight. The more you order, the more shipping I absorb into my cost.
Rates are as follows:
CANADA:
| Weight (lbs) | Cost (CAD) | 0.00 to 0.01 | $2.50 |
|---|---|
| 0.02 to 1.00 | $12.00 |
| 1.01 to 2.00 | $18.00 |
| 2.01 to 3.00 | $20.00 |
| 3.01 to 4.00 | $16.00 |
| 4.01 and up | $12.00 |
USA:
| Weight (lbs) | Cost (CAD) |
|---|---|
| 0.00 to 0.01 | $2.50 |
| 0.02 to 1.00 | $10.00 |
| 1.01 to 2.00 | $12.00 |
| 2.01 to 3.00 | $20.00 |
| 3.01 to 4.00 | $16.00 |
| 4.01 and up | $12.00 |
Why is it cheaper to ship to the USA than Canada?
This is mostly thanks to the rates charged by Canada Post due to rate agreements they have with the USA and most other countries.
True story: It’s cheaper for me to ship from my home in northern Alberta to Paris, France than it is to New Brunswick, Canada. And that’s just the crazy state of shipping rates in my country.
Canada—land of wide open spaces. Which means we pay a lot for shipping.
Returns
If you are purchasing a digital item, it is impossible to accept returns. However, I want you to be happy with your purchase, so if you are dissatisfied for any reason, please contact me and I will do my best to see that you are.
For physical items, you may contact me within thirty days of receipt to request a return on any item you are dissatisfied with. Send me an email to request a return.
Guest Posts
At this time, I do not accept guest-written content.
Advertising and Sponsored Content
I do not accept requests for backlinks.
I will not accept requests to replace existing links unless it is by the owner of the original content my link points to and it is a link update or removal.
I do not accept guest-written content on any topic. All copy will be written by me, Talena Winters.
I only accept sponsored advertisers for the following product types:
Useful products for knitters
Tea, coffee, or hot chocolate brands
I will not post about products I haven’t tried and don’t believe in, so the company must be willing to supply a sample for me to try for free. All products must be available in Canada.
Available placements:
My blog: These posts will be promoted on social media, but the product itself will not be (except for rare exceptions where I can’t help but talk about it).
My newsletter
Fees:
Fees will depend on placement and context. It is unlikely that the product will get a dedicated post; most likely, it will be mentioned in a longer post on a variety of topics.
For a rate quote, contact me with a brand-specific pitch that meets the above requirements.
Knitwear Design Collaborations
I welcome design collaborations. If you would like me to design for your company, please contact me with the details. Let’s chat about it.